Warranty Details
Warranty Details
Connectix provides a 25-year system warranty as standard on all installations completed by an Connectix Approved Installer.
The Connectix 25-year system warranty is only available with systems designed, installed, and tested by Connectix Approved Installers who hold a valid training certificate. Warranties are issued only after a review of test data, and at the sole discretion of the Connectix technical support team. All installers filing a warranty application must test all of the links that require the warranty.
Your test results must meet the following minimum requirements:
- Tester results must be submitted in the native format of the tester used (eg .flw for fluke). PDF results, although useful are not adequate for issuing a warranty.
- OTDR results are not acceptable for Fibre warranties.
- Copper test results should be submitted as Permanent Link tests, Channel Tests are not acceptable unless discussed prior to submitting results identifying the reasons.
- When submitting test results please ensure a copy of the latest calibration certificates are uploaded, if not identified on the results (these must be in date at the time of testing).
- Only the testers listed below are acceptable to obtain a 25 year performance warranty.
All warranty applications are processed online and are typically processed within ten working days. To apply for the Connectix 25-year warranty, please click on the link below to complete the form.
-
Features of the Connectix 25 Year Warranty
- Covers all copper and fibre optic systems installed by Connectix Approved Installers.
- Registered sites are covered by 25-year application warranty.
- All warranties are issued to the latest published standards.
- Application warranty. For example, Category 6A warranties assure support of all applications current and designed to operate at up to 500MHZ.
-
Approved Testers
Please see a list of network testers below from which we accept test results to issue a warranty.
- Fluke
- DTX 1800 (Under ongoing review)
- DSX 600
- DSX 602
- DSX 5000
- DSX 8000
- Ideal/Trend
- Lantek II
- Lantek III
- Lantek IV
- Lantek 7
- Softing/Psiber
- Wire Expert
- Wire Expert 500
- Wire Expert 4500
- JDSU
- Certifier 40G Cable Analyser
- Viavi
- NGC 4500 40/10G Certifier
- AEM
- Test Pro CV100